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Customer Service Representative

Marketing Anaheim, CA

We are searching for an outstanding Customer Service Representative to provide answers and resolution to our products, pricing, and availability in a professional and courteous manner. In this fast paced environment, we are seeking proactive candidates with strong ownership and follow through externally and internally.

Responsibilities

  • Answer incoming phone calls, respond to live chats, social media and emails in a swift manner, clarifying & resolving customers questions & concerns.

  • Identify and assess customer needs based on interactions

  • Troubleshoot and communicate answers clearly and concisely

  • Provide professional and courteous service achieving customer’s satisfaction and trust

  • Manage RMA through troubleshooting and process RMA accordingly.

  • Utilizes Amazon seller central, shipping programs, and the internal ERP system to review customer information.

  • Follows up with customers with incomplete orders whose product is out of stock.

  • Provide additional assistance.


Requirements

  • Strong sense of urgency and ownership is MUST!

  • Familiar with consumer electronics or related field - must be tech savvy!

  • At least 3 years of experience in a customer service position

  • Engage in interactive dialogue with customers through active listening

  • Detail-oriented and analytical problem solving skills

  • Effective verbal and written communication skills

  • Must be dependable, responsible, with reliable attendance

  • Comfortable working in a dynamic team environment in a fast paced environment

  • Ability to successfully handle multiple tasks and work in an organized and self-supervised manner.

  • Bilingual in Chinese - Mandarin is a plus but not a must.

  • Bachelor or equivalent work experience

Job Type: Full-time


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