Connecting to Alexa
Connecting to Google Home
- Double check that you entered the correct email address.
- Try checking your spam or trash inboxes for the verification email.
- If you still cannot find the email, please contact us.
- Make sure you have entered the correct password for your Wi-Fi network. Entering the wrong password may cause the indicator light to start blinking blue during the configuration process.
- Ensure your phone is connected to Wi-Fi. Please note that the smart plugs only support 2.4GHz networks. If you have a 5GHz network, chances are you may have a 2.4GHz one as well (i.e., a dual band router).
- Your outlet might be too far from your router. Try moving it closer (within 164 feet).
- Make sure you have turned off MAC address filtering.
- Make sure you do not have too many devices connected to your router (10 or fewer is best).
- See question 5 on how to perform a hard reset on your outlet.
- Clear your app cache.
- Make sure your router is a dual band router (most dual band routers support both 5GHz and 2.4GHz networks). If you are unsure if your router is dual band, contact your Internet service provider or the router manufacturer.
- You can check which network you are using on your phone by accessing your Wi-Fi settings. Most 5GHz networks will have a name ending in “_5Ghz.” You will need to select the network without “_5Ghz” suffix.
- Some routers hide the 2.4GHz network. If you have trouble finding the 2.4GHz network, contact your Internet service provider or your router manufacturer.
- Once you have selected the 2.4GHz network, open the VeSync app and the smart plug should automatically sync with your network.
Putting in a wrong password causes the blue light on the outlet to blink. Make sure you have entered the right password for your Wi-Fi network.
Both the initial configuration process and the APN mode have failed. Is there a way to reset the outlet?
- To perform a hard reset, press and hold the power button on the outlet for 20 seconds.
- The indicator light will turn off, then slowly blink, then blink rapidly.
- Release the power button once the light starts to rapidly blink; the indicator light will now be shining solid blue or purple.
- Reconfigure your outlets with the network.
- If the indicator light is blinking, your outlets are offline. Reconfigure your outlets with your home Wi-Fi network.
- Make sure your network is working properly.
- Move your outlets closer to your router (within 164 feet).
- If your outlets are still blinking, perform a hard reset by following the steps as mentioned in question 5.
- Make sure you have turned on the schedule.
- Ensure you have turned on Location Services on your phone.
- Make sure your outlets are not offline and are connected to a working network.
- Make sure your smart outlet is close enough to your wireless router (within 164 feet).
- Check that your Amazon Echo or Google Home is working properly.
- Make sure each device name is easy to read and simple to speak. Avoid names that sound similar or have numbers.
After moving an outlet to another socket, it’s appearing as offline/the light is slowly blinking blue. Why is this happening?
- Check to make sure the device isn’t placed too far from the network wireless router. It must be within a 164ft (50m) visible range from the router.
- Check to make sure the network hasn’t changed and is functioning normally.
- Reset the outlet by pressing and holding the outlet power button for 20 seconds by following the steps as mentioned in question 5.