Frequently Asked Questions
Etekcity accepts all sorts of payments:
- Visa, Mastercard, Discover, American Express
- Cashier’s Check or Money Order (using these methods may increase delivery time because they take longer to process).
Order processing very quick process at Etekcity. Orders are always processed within 24 hours. If there is any problem with an order and we will notify you if an order cannot be processed within 2 business days.
Delivery time for an order is based on the type of shipping that you chose at checkout and your shipping location. Orders are typically delivered within 2-7 business days. International shipping and orders addressed to military bases may take additional time due to customs processing.
Tracking numbers are sent to the email address you provided through an automatically generated email. You can also check up on your order status by logging into your Etekcity account.
In order to maximize efficiency and get your products to you as fast as possible, Etekcity is only able to accept orders placed through Etekcity.com at this time. Wholesale purchases may be placed via phone, email, and postal orders.
We only charge sales tax for California. We charge 8% tax in Orange County, and 7% of other counties in CA.
All Etekcity transactions occur under an SSL (secure sockets layer) which is the standard security technology for establishing an encrypted link between a web server and a browser. The SSL protects all of your personal and confidential information when making a purchase on etekcity.com. SSL helps the consumer’s browser automatically scramble their information such as a credit card number before it gets sent to the merchant. After that, SSL allows only the merchant’s software to unscramble this data.
First, check to make sure that you are entering the correct email address and password. If you are still unable to login, try the following:
- Enable Cookies.
- Clear existing cookies and cache.
- Make sure the date and time on your computer is set to the correct time zone.
- Make sure you do not block Etekcity.com or our image cache server.
- If you are using Internet Explorer, set your security profile to Medium and enable “Override automatic cookie handling” (Tools > Internet Options > Privacy tab > Advanced).
If an item you ordered has been backordered, it will automatically be removed from your order. You will receive an email notification showing you the item that was backordered and that it was removed from your order. You will not be charged for an item that has been backordered and shipping will not be applied to it. If you were already charged for the item, you will be refunded as soon as it is determined that the item was backordered.
- We would offer you a similar product or upgrade your order.
- We would offer to let you sign up for an email alert to let you know when the out of stock product is available again or when similar item becomes available.
Cards can be declined for many different reasons. It could simply be that part of the card’s information was entered incorrectly. If the problem continues, contacting your credit card provider would probably provide the best results.
If any part of your order is incorrect, contact the Etekcity Support Team as soon as possible at firstname.lastname@example.org. Make sure to include your order confirmation number and include what was missing from your order.
Redeeming Etekcity Promotion codes easy: simply copy and paste the code into the “promo code” box during checkout.
Refunds will typically be credited back to the original payment method, typically a credit or debit card. Refunds are given to validated return items. For more information, visit our Return Policy page.
An RMA number is a “Return Merchandise Authorization” number that is required to return any merchandise to Etekcity. RMA numbers may be obtained by contacting the Etekcity Support Team at email@example.com.
Yes. If an item is deemed defective, Etekcity will pay for any return shipping necessary to getting the product back to us.
Etekcity makes every effort to get your money back to you as soon as possible. In most cases you will have your refund in 2-3 business days after we processed your return orders completely.
RMA numbers are usually given within 1 business day for return applications.
After your return has been completely processed, your refund should be credited back to you within 3-5 business days, however, some banks and credit unions might take a little longer to process.
Send all approved returns to 1202 N Miller St. Anaheim, CA 92806.
Etekcity will keep you updated on the progress of your returned product through email updates. You’ll never have to guess how far along you are in the process.
You should notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting firstname.lastname@example.org. Make sure to include the following information when requesting an order cancellation:
- Order number
- Contact phone number
- Reason for cancellation
Your designated shipping carrier depends on the shipping plan chosen at checkout and the shipping location. Etekcity uses UPS, FedEx, DHL and USPS to deliver its products.
The tracking number for your order will be sent to you automatically via email 24 hours after we process your order completely.
Yes. As long as the hotel will accept the package, Etekcity can send to hotel guests.
If any part of your order is missing or incomplete, please contact customer support immediately at email@example.com.