Cookie Policy

We use cookies to give you the best experience on our website. If you continue without changing your cookie settings, we assume that you consent to our use of cookies on this device. You can change your cookie settings at any time but if you do, you may lose some functionality on our website. More information can be found in our Privacy Policy and Cookies.

Free Shipping on Every Order | More

Customer Support

Refunds & Replacement

Etekcity stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded.

For product warranty, please visit our warranty section.

Returns for Refund

All returns for refund must be authorized by Etekcity within 30 days of delivery with a valid RMA Number.

There is no restocking fee for returning an item.

We will refund you for any returned items in the say method you paid for the items. Typical turnaround time is 3 to 5 business days.

A return label will be emailed to you for returning the item.

Returns for Replacement

We are happy to offer an exchange for you if the product that you received is defective or if you received an incorrect order.

All returns for replacement must be authorized by Etekcity within 30 days of delivery with a valid RMA Number.

We will provide a return shipping label within 30 days of delivery.

After the 30 day period, the customer is responsible for the return shipping cost. After return approval, return the item with the following return address format:


RMA No.: xxxxxx

1202 N Miller Street, Suite A

Anaheim, CA 92806

RMA Numbers

Each order being returned must have a valid return merchandise authorization (RMA) number. Only one RMA number will be issued per order, if two or more products being returned are on different orders, each order needs a separate RMA number. Returns will not be accepted without a valid RMA number.

RMA numbers may also be obtained by contacting Etekcity Support within the return period for products. The RMA number will be valid for 15 days after issue.

Return Packaging

Any item that is returned to Etekcity must be in its original packaging and include any accessories included with the item (Cords, chargers, manuals, etc.). The product must be able to be completely repackaged with the original packaging.

In the return package, include the merchandise, along with a copy of the invoice or order confirmation.

On the outside of the package, secure the return label, verify all the contents are included in the return package, and seal the package.